difficulties, assistance for credit in the form of interest subsidies, postponement of principal
payments, and the provision of additional working capital loans,
The market has awakened managers and investors not to neglect the basic framework of
business, however, business rules have not changed materially, and there is a set of business
principles that can be applied at any time to various sectors of economists (Fathurahman &
Nugroho, 2010) Managers and investors who ignore these business principles face great risk.
Although these business principles can always be applied, very few managers and investors have
a good enough understanding.
Micro, Small, and Medium Enterprises (MSMEs) must be able to compete in the
international market so as not to be oppressed. Moreover, in this era of competition, MSME
players should be literate in information technology (IT) to make it easier to market products
abroad. It is noted that the number of MSMEs in Indonesia is quite large, with around 50 million
MSME actors. In today's digital era, MSME players will need the right information technology
to be able to grow and compete in the current digital era(Febriyantoro & Arisandi, 2018).
MSME players find it difficult to get the right information technology solutions because
MSME players do not have special staff who are experts in the dynamic field of information
technology. Another obstacle, namely the large variety of technology products, makes MSME
players confused about choosing the right solution. Therefore, MSME actors need guidance in
choosing the right information technology according to their type of business and needs.
Digital marketing is one of the media that is often used by business actors because of the
new ability of consumers to follow the flow of digitalization, some companies gradually began to
leave the conventional marketing model / and switch to modern marketing. With digital marketing
communication and transactions can be done at any time / real-time and can be accessed
throughout the world, one can also see various goods through the internet, most information about
various products is already available on the internet, and ease of ordering and the ability of
consumers to compare one product with another.
Business actors must make a step in determining a decision. Because purchasing decisions
are one part of consumer behavior. Consumer behavior is the act of being directly involved in
obtaining and determining products and services, including the decision-making process of
preceding and following those actions. There are 4 indicators in purchasing decisions, namely,
According Needs, Benefits, Accuracy in buying products, and Repeat Purchases (Utomo, Julius
Nursyamsi, & Aji Sukarno, 2023).
Consumer satisfaction is a feeling of pleasure or disappointment that someone arises after
comparing the performance (results) of the estimated product against the expected performance
or results, if the performance is below expectations, consumers are not satisfied, if the
performance meets expectations, consumers are satisfied, if the performance exceeds
expectations, consumers are very satisfied. Consumer satisfaction indicators are, Fulfillment of
consumer expectations, Attitude or desire to use the product, Recommend to other parties, Quality
of Service, Loyalty, Good reputation, and Location.
Business Management and Financial Management in Microeconomic Enterprises
Although the name is micro, small, and middle, it does not mean that this type of business
does not require financial management. Financial management is an absolute thing for every
entrepreneur to do across business scales. Starting from small, medium to large scale, it is
mandatory to meta-do financial managers for their business. Because it becomes one of the first
steps. It is enough to determine the success of business people.
Management skills are indispensable, especially Financial Management. Financial
Management is one of the main parts of management science. In companies, financial
management is related to making financial decisions (Umami, 2019).
Production management is sometimes carried out traditionally. The purpose of production
is to increase the added value of goods and services to be higher through changing the form of
raw materials to semi-finished goods or finished goods. This value is obtained by optimizing the
use of production factors in the form of fixed property, (land, buildings, etc.), labor, capital, and
entrepreneurship (Maryama, 2018). Thus, it is expected that in these production activities can be