make an informed purchase decision (Abdelaziz, Saeed, Amas, Benleulmi, & Ziad, 2015). Examine
how sustainability information on social networking influence consumers' purchase intentions, in line
with the research objectives of the previous article (Saeed et al., 2019). Regarding on last research, the
research location is in a developing country, namely Pakistan, while this study focuses on DKI Jakarta
which has a smaller reach than previous research. This lack of academic literature and consumers’
awareness emphasizes the importance to recognize how, in developing countries, sustainability-related
records on social media act because the conscience of agencies holds them liable for their wrong doings
and praises them for doing matters right (Saeed et al., 2019). Furthermore, this study discusses
awareness at the conclusion of this study.
According to Hootsuite in February 2022, total population in Indonesia is 277,7M. Internet users
are 204,7M, which is 73.7% of total population. Active social media users are 1914, which is 68.9% of
the total population (Riyanto, 2022). Moreover, Average daily time spent using social media via any
device is 8 hours, 17 minutes. People have spent a lot of time with social media, therefore social media
has an important role for firms to promote green products and it is also important for consumer purchase
intentions. Nevertheless social media platform’s developing significance, the academic on how facts
that are to be had on social media influence customers’ purchase behavior in regards to sustainable
products, is scanty (Saeed et al., 2019). Even though sustainability has emerged as a critical worldwide
issue, in developing countries (Jaiswal & Kant, 2018; Saeed & Kersten, 2019). Clients are less aware
of environmental issues and sustainable merchandise than consumers in developed countries
(Altarawneh, 2013; Butt, 2017; Darley & Johnson, 1993; Mohiuddin, Al Mamun, Syed, Masud, & Su,
2018). Furthermore, research on sustainable purchasing behavior in developing countries is restricted.
(Jaiswal & Kant, 2018; Joshi & Rahman, 2019). The aim of this study is that E-WOM about sustainable
products greatly influences belief and hazard on consumers’ behavior.
Hypothesis Development
Willingness to seek sustainability-related information and dependency on social media
The willingness of consumers to seek out sustainability-related information is dependent on their
willingness to change their state of sustainability knowledge (Saeed et al., 2019). As already stated,
social media gives distinct and improved sustainability-related statistics and it is highly possible that
purchasers who are inclined to search this sort of information emerge depending on social media (Saeed
et al., 2019). Consequently of customers’ improved social media utilization, entrepreneurs additionally
amplify their social communication bearing to draw users and to build lengthy-time period relationships
with them via diverse canals (Jaiswal & Singh, 2018).
In addition, interactions between social media users and other people can help shape their beliefs
about sustainable product purchases (Saeed et al., 2019). According (Abdelaziz et al., 2015), stimulated
purchasers who bear in mind online assets (e.g., social media) are beneficial, and would most likely
become reliant on them. Deliberation on social media platforms allows consumers to accidentally
approve or disapprove of sustainable products, leading consumers to trust information sources and rely
on social media to guide sustainable product purchasing decisions (Abdelaziz et al., 2015). Thence, the
authors devise the first hypothesis as follows:
H1: Willingness to seek sustainability-related information positively associated the dependency on
social media for sustainability-related information.
Dependency on social media for sustainability-related information and intention to purchase
The consumers' lack of knowledge about a particular product, which is required to make an
informed purchase decision, prevents them from engaging in purchasing. (Saeed et al., 2019). This can
affect the customer's product selection and, apart from canceling the purchase, it can also delay the
purchase to prevent cognitive pressure. (V. W. Mitchell & Papavassiliou, 1999). Moreover, detailed
verbal information about environmentally friendly products, according to the literature, helps educate
consumers, which in turn influences consumers' intention to purchase sustainable products (Gleim,